Crews continue to work to restore water supply in Freemount, Co. Cork

Uisce Éireann is continuing to work to address supply interruptions and restore normal operations at Freemount Water Treatment Plant following Met Éireann’s status orange weather warning.

Due to adverse weather conditions, production at Freemount Water Treatment Plant has shut down following a power outage.

Uisce Éireann’s water services crews and ESB are working tirelessly to restore the water supply as quickly and as safely as possible to impacted customers. Water supply is expected to return, tonight, Monday 06 January.

Niall O Riordan, Operations Manager with Uisce Éireann said, “We understand how disruptive unplanned outages are and we sincerely regret any inconvenience caused. We also want to thank impacted customers for their patience as we work to restore normal supplies.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the Water Supply updates section of our website.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our text alerts page.

Uisce Éireann is working to restore water supply as quickly as possible to impacted customers supplied by Freemount Public Water Supply, including, Liscarroll, Buttavant, Churchtown, Ballyhea and areas supplied by Kileralrt Reservoir.

Homes and businesses in these areas may experience low water pressure, temporary water discolouration or intermittent disruptions to water supply.

Expert water service crews have been dispatched and are carrying out the required repair works, with every effort being made to complete this work as quickly as possible. Works are scheduled to take place until midday tomorrow, Monday, 06 January. 

Following repair works, it typically takes two to three hours for normal supply to be fully restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network.

We understand how disruptive unplanned outages are and we regret the inconvenience caused. We would like to thank impacted customers for their patience while we work on repairs and restore the water supply as quickly as possible.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on www.water.ie 

Updates are available on our Water Supply Updates section, on X (formerly Twitter) @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.