Water supply restored in Banteer, Co. Cork following Storm Bert
Water supply is returning to normal for impacted customers in Banteer, Co. Cork and surrounding areas. Water production at the Banteer Water Treatment Plant was temporarily suspended over the weekend due to raw water turbidity issues at the plant caused by Storm Bert. Our priority is the provision of clean safe drinking water to communities and the safety of water services staff who work to make that happen.
As the network refills and supplies return throughout the day, customers at the end of the network may experience intermittent disruption or low water pressure for a number of hours. Customers may also experience short-term discolouration to their supply. For more information, customers can visit the Discoloured water section of our website.
Uisce Éireann’s Niall O’Riordan said “We apologise for any inconvenience caused and would like to thank the community for their patience and understanding while crews worked in difficult weather conditions to restore supply.”
“We are appealing to customers to check for leaks in the home and carry out necessary leak repairs. We are also asking farmers to check their service pipes, drinking troughs and outbuildings. Repairing leaks can help to prevent issues like reduced water pressure or water supply disruptions. We are also asking the public for their support to help reduce overall demand by preventing avoidable loss of water and conserving water.”
Customers are urged to report loss of service or visible leaks to assist Uisce Éireann to identify bursts. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates please visit the Water Supply Updates section of our website.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.
Previous Updates
Uisce Éireann is working to address supply interruptions to customers supplied by the Banteer Water Treatment Plant in Co Cork as a result of the impacts of Storm Bert. Our priority is the provision of clean safe drinking water to communities and the safety of water services staff who work to make that happen.
Due to raw water turbidity issues at the plant following Storm Bert, water production at the Water Treatment Plant has been suspended. Customers in Banteer and surrounding areas will be impacted by reduced water pressure or supply interruption. Uisce Éireann is working to restore the water supply as quickly as possible to impacted customers but due to the impacts it may take to 10am tomorrow Monday 25th November to return.
Niall O’Riordan, Operations Lead with Uisce Éireann said, “Customers supplied by Banteer Water Treatment Plant will unfortunately be impacted by reduced water pressure and water outages. We understand how disruptive unplanned outages are and we regret the inconvenience caused. Subject to turbidity levels dropping, we expect water supply should be restored by 10am Monday 25th November”.
As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. Following return of supply, it typically takes two to three hours for normal supply to fully be restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the Water Supply updates section.
Water Service Updates
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