Repair complete and reservoir beginning to refill in Mallow
Raw water is flowing again allowing full production at the plant to resume
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann crews have successfully completed repairs to a burst on a water main in Mallow.
Repairs were carried out following a major burst on a raw water main supplying the Mallow Water Treatment Plant at Ballyellis. Raw water is flowing again allowing full production at the plant to resume.
As the reservoir and network have been depleted it will take some time to refill over the course of this evening and overnight. Customers on the south side of Mallow may experience low water pressure while the network recharges.
Operations Engineer with Uisce Éireann, Denis Hayes, said: “While the necessary repairs have been completed, recharging of the reservoir and network will continue this evening and overnight. Normal supply for some customers may not return until late tonight or tomorrow morning, especially for those on higher ground or at the end of the network. I would like to thank the community in Mallow for their continued patience and urge everyone to conserve water to protect supply as it returns.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customer registration page.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number via the link below.
Previous Updates
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Uisce Éireann crews are working this evening to repair a major burst on the raw water main which supplies the Mallow Water Treatment Plant at Ballyellis.
Currently, the reservoir continues to supply all customers across Mallow town south and surrounding areas. However, as the plant is now out of production water supply to the area will reduce over this evening.
Every effort is being made to maintain water supply to as many customers as possible. Tankering to the reservoir is ongoing but will not be sufficient to maintain normal supply.
The raw water main which has burst is over 3m deep and in a difficult location meaning the repair is complex. Crews will return to the site at daylight to complete works and return normal supply to the plant for treatment.
Operations Engineer with Uisce Éireann, Denis Hayes, said: “Expert crews are working to carry out the necessary repairs and limit the supply interruption for customers’ in Mallow town south and surrounding areas. We regret any inconvenience this unplanned interruption may cause and thank the local community for their patience.”
Repairs are expected to be completed tomorrow afternoon. When production at the plant resumes it will take some time for the reservoir to refill and normal supply to return to all customers through tomorrow evening.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customer registration page.
Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number via the link below.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area