Water supply restored to Kilkenny and surrounding area after successful overnight works
Information below is relevant until further updates are provided here or on our Supply and Service Updates section.
Water supply is returning to normal for residents in Kilkenny and the surrounding areas following the successful completion of network maintenance through the night of Friday 11 October.
As the network fills and supplies return throughout the morning customers may experience discolouration to their supply. Customers on higher ground or at the end of the network may experience disruption or an intermittent supply for a number of hours. For more information, customers can visit our discoloured water page.
Dave Murphy of Uisce Éireann thanked customers and businesses for their patience and understanding while these critical infrastructure works were underway.
“The works went according to plan and the water is back in Kilkenny and the surrounding area. Some people may have brown water and we would ask these people to run their taps for up to 20 minutes until the water runs clear. We would like to thank everyone for their patience during the duration of these works.”
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates please visit the Water Supply Updates section of water.ie.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie.
Previous Updates
Uisce Éireann wishes to remind customers that it will carry out critical maintenance on the water network through the night of Friday 11 October into the morning of Saturday 12 October.
Homes and businesses in Kilkenny city may experience low pressure or discoloured water between 11pm on Friday night and 11am on Saturday morning with supply returning to normal throughout the early morning on Saturday 12 October.
The following areas will also be impacted by low pressure, discoloured water or interruption to supply between 11pm on Friday night and 11am on Saturday morning: Freshford, Cooleshal, Threecastles, Tulla, Rathmoyle, Thornback, Talbotsinch, Freshford Rd, Granges Rd, St Lukes Hospital, Palmerstown, Lacken/Bonnettstown, Drakelands and Kilcreen Road.
A map of the impacted areas is below.
These essential works are necessary for the continued delivery of safe, clean drinking water to homes and businesses in Kilkenny City and the surrounding area.
Speaking about the project, Dave Murphy, Programme Manager, Uisce Éireann, said: “These works are taking place over the weekend and at night to reduce the impact on the local community. We hope to minimise any inconvenience to our customers and it is expected that supply will return throughout the early morning on Saturday 12 October”.
As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. Uisce Éireann advises customers to familiarise themselves with their storage capacity.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers. However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network.
Uisce Éireann acknowledges the inconvenience caused by interruptions to water supply and thanks the community in Kilkenny for their patience and cooperation while we deliver these essential works.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.
Uisce Éireann will carry out critical maintenance works on the water network in Troyswood Water Treatment Plant through the night of Friday 11, October into the morning on Saturday, 12 October.
Uisce Éireann customers in parts of Kilkenny city, Freshford, Cooleshal, Threecastles, Tulla, Rathmoyle, Thornback, Talbotsinch, Freshford Rd, St Lukes Hospital, Granges Rd, Palmerstown, Lacken/Bonnettstown, Drakelands and Kilcreen Road may experience low pressure, discoloured water or interruption to supply between 11pm on Friday night and 11am on Saturday morning.
A map of the impacted areas is below.
Crews will work through the night to complete the maintenance works and restore normal water supply as quickly as possible on Saturday morning.
These essential works are necessary for the continued delivery of safe, clean drinking water to homes and businesses in Kilkenny City and the surrounding area.
Speaking about the project, Dave Murphy, Programme Manager, Uisce Éireann, said: “These works are taking place over the weekend and at night to reduce the impact on the local community. We hope to minimise any inconvenience to our customers and it is expected that supply will return throughout the early morning on Saturday 12 October.”
Uisce Éireann acknowledges the inconvenience caused by interruptions to water supply and thanks the community in Kilkenny for their patience and cooperation while we deliver these essential works.
As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. Uisce Éireann advises customers to familiarise themselves with their storage capacity.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers. However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.