Works underway to restore water supply to customers on Templetney Public Water Supply Scheme

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to restore water supply to customers supplied by the Templetney Public Water Supply Scheme.
Experts crews have repaired one burst on the network and are working to locate and fix an additional leak.

The following areas are affected:

• Redmondstown
• Priorstown
• Caherclough Housing Estate
• Tikincor
• Newtownanner
• Killaloan
   

Repairs are expected to be completed by 6pm tomorrow, 1 January 2025, however it may take two to three hours after this to restore normal supply to all customers affected by this unplanned outage.

An alternative drinking water supply will be available in Redmondstown from 5pm this evening, Tuesday, 31 December.  Anyone taking water from the tanker is advised to bring their own containers and to boil the water before use as a precaution.

Uisce Éireann’s Colin Cunningham assured customers that repairs will be carried out as quickly as possible. “We understand how disruptive unplanned outages are and we regret the inconvenience caused. We are working to restore normal supply to customers affected.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries.

Uisce Éireann also launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Water Service Updates page.