Works underway to restore water supply to properties on Newport Water Supply Scheme

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Due to operational issues at the Newport Water Treatment Plant, the capacity of the water treatment plant had reduced resulting in reservoirs depleting and impacting on supply to customers. Uisce Éireann has been working to restore full capacity and the treatment plant is now back to full production capacity.

Whilst every effort is being made to maintain supply customers may experience temporary, intermittent low pressure and/or water outages particularly at higher elevations of the network at Newport, Birdhill, Ballina, Gortybrigane, Ballinahinch, Killoscully and surrounding areas.

Alternate water supplies for anyone experiencing difficulties have been moved to:

• Newport Main Street across from O’Sullivan’s Pub (This location has not changed).
• Ballina at GAA Field at Cullenagh; this location has now changed to Liam Ryans Pub, Ballina.
• Birdhill at Matt the Trashers Pub; this location has changed to Ballina Roundabout, Birdhill

Customers must boil water taken from tankers before use.

Works are complete at the plant and water supply will start returning to impacted customers throughout the day. However, due to the size of the population served by this supply, it could take until tomorrow morning Thursday 21 November for normal water supply to be fully restored to all areas, especially for those on higher ground or at the end of the network.

Colin Cunningham, Uisce Éireann, commented: “We understand the inconvenience an outage can have on customers, and we appreciate your patience as we work to return normal water supply as quickly as possible. We are appealing to customers to conserve water, to be mindful of their water usage as a small reduction by everyone can collectively make a major difference to supply.”

Customers are reminded that the Newport scheme is on a Boil Water Notice. When supply returns, customers must boil the water before use.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.